Terms and Conditions of Sale

Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Nail Perfection’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Nail Perfection / Lecenté’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 15, Canal Road, Canal Industrial Park, Canal Road, Gravesend, Da122pa. Our company registration number is 07865045. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced on this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Imagery:

Whilst we make every effort to ensure our imagery is a true representation of colour, sometimes the physical product may differ depending on your device and colour resolution.

Sale Items:

We do not accept returns on sale items, unless they are faulty. Sale items cannot be used in conjunction with any other discount, offer or code. Sale offer is valid on full price stock items only and excludes Education, Workshops, Gift Cards and Bundles and will almost always exclude the most recent collection. Further exclusions may apply.

Black Friday Event Terms & Conditions

1. Discounts Offered: During our Black Friday event, discounts will range from 10% to 100% off while stocks last.

2. No Additional Discounts: No discount codes or additional promotions may be applied during this event.

3. While Stocks Last: All discounts are subject to stock availability. We reserve the right to pause discounts on any product at any time.

4. 100% Off Items: Items featuring a 100% discount will change daily throughout the sale. Limited to one of each item per customer. Once stock is sold out, it will no longer be available.

5. Shipping Costs: Customers will be responsible for postage fees if their order does not meet the FREE delivery threshold. Please refer to our delivery details for more information.

6. Exclusions: The Black Friday event does not apply to Gift Cards, workshops, educational courses, or products that are already discounted.

By participating in our Black Friday event, you agree to these terms and conditions.

Discounts / Offers:

Unless stated otherwise, discount codes cannot be used in conjunction with any other code, deal or discount and may not be valid on certain items such as the NEW IN category and new lines, sale goods, education, gift cards workshops, education kits, saver bundles, and the most recent collection. Please contact customer service for specific information. Discount codes may be one-time use only. FREE gifts or bundle offers are while stocks last and may be limited to one per customer and no codes can be used in conjunction. Special discounts on deliveries will be for limited periods only and may exclude some areas in the United Kingdom and Worldwide. Discounts and deals may be stopped at any time and exclusions on products may also apply.

FREE GIFTS

Where we offer FREE GIFTS with purchases (minimum spend may be required) – these will be while stocks last and no discount codes or further offers can be used in conjunction. Any FREE gifts of gel polish will be restricted to the UK and EU countries due to postage restrictions unless specified otherwise.

FREE DELIVERY OVER £50

From 8am on Monday 4th November the minimum spend for FREE UK delivery will be £50 for just 24 hours. This is £50+VAT and is valid on delivery addresses that classify as UK mainland only.

Animal Testing Policy

Reach Declaration

Malpractice and Maladministration Policy

Policy Statement

Malpractice consists of those acts, which compromise, attempt to compromise, or may
compromise the process of assessment, the integrity of any courses. This can damage the authority
and reputation of all concerned.

Maladministration is any activity or practice which results in non-compliance with administrative
regulations and requirements.

Lecenté ™ does not tolerate actions (or attempted actions) of malpractice or maladministration by
Learners and internal and external staff in connection with any courses.

Lecenté ™ may enforce disciplinary action on Leaners or staff where incidents (or attempted
incidents) of malpractice or maladministration have been proven.

Introduction

This document provides procedures for investigating and determining allegations of malpractice
and maladministration.

All staff must be vigilant regarding malpractice and maladministration where malpractice or
maladministration occurs it must be dealt with in a fair, thorough, impartial, and objective way.

The Lead Educator will supervise investigations resulting from allegations of malpractice or
maladministration. They are also required to inform all suspected of malpractice or
maladministration of their rights and responsibilities. Investigations will escalate to the Company
Manager depending on their gravity and scope.

The company reserves the right, in suspected cases of malpractice and maladministration to
withhold the issuing of results/certificates or suspend any employee or contractor while an
investigation is in progress. The re issuing will then depend on the outcome of the investigation.

Guidance

The Centre requires:

• Tutors to have asked all Learners to declare that their work is their own
• All Learners are informed of malpractice and the penalties for attempted and actual
incidents
• All Learners to be aware of the appropriate formats recorded cited texts and other relevant
materials or information sources that can contribute to achievement.
• That procedures for marking and examining work are efficient and reduce or identify
malpractice e.g. plagiarism, collusion, cheating etc.
• Access controls to prevent Learners from accessing and using other people’s work when
using networked computers

Learner Malpractice

The following are examples of malpractice by Learners; this list is not exhaustive and the company,
at its discretion, may consider other instances of malpractice.

• Plagiarism – copying or passing off work as own including artwork, images, words,
computer generated work (including internet sources), thoughts, inventions and/or
discoveries with or without the inventor’s consent
• Collusion – working collaboratively with other Learners, beyond what is permitted
• Copying from another Learner or allowing work to be copied
• Deliberate destruction of another Learners work
• Disruptive behaviour in the classroom (including the use of offensive language)
• Making a false declaration of authenticity in relation to the authorship of coursework or the
contents of a portfolio
• Allowing others to assist in the production of coursework or assisting others in the
production of coursework
• Personating/pretending to be someone else
• Theft of another learner’s work
• Bringing into the classroom unauthorised material e.g. study guides,
• Altering any results documentation including certificates.

Internal and External Staff and Centre Malpractice and Maladministration

The following are examples of malpractice by internal and external staff; this list is not exhaustive
and the company, at its discretion, may consider other instances of malpractice.

• Failing to keep BABTAC records secure
• Using BABTAC logo on Certificates produced by the training Centre
• Tampering with Learners scripts or coursework after collection
• Failing to keep Learner computer files, which contain coursework secure
• Altering or changing marks for internally assessed components
• Manufacturing evidence of competence
• Assisting Learners in producing work where the support has the potential to influence an
outcome or assisting with answers.
• Failing to ensure Learner coursework is adequately monitored
• Failure to issue Learner with appropriate notices and warnings
• Failure to keep accurate and timely records
• Failing to report an instance of suspected malpractice to BABTAC as soon as possible after
such an incident occurs or is discovered
• Failing to conduct a thorough investigation into suspected malpractice
• Inappropriate retention or destruction of certificates
• Producing falsified records
• Facilitating and allowing imitation
• Falsifying records/certificates

Discovery of Malpractice and Maladministration

Any malpractice or maladministration or attempted acts of malpractice or maladministration,
which have influenced the outcomes for Learners, must be reported to the Lead Educator. Any
alleged incident of malpractice or maladministration brought to attention after the issue of
certificates may result in a full investigation by BABTAC. Depending on the outcome of the
investigation, certificates could be recalled and declared invalid.

Investigating alleged Malpractice and Maladministration

When dealing with alleged malpractice and maladministration Lecenté ™ will primarily deal with
the Educator and will require full access to all records for investigation purposes.
As part of this investigation the company retains the right to involve Learners and others in the
investigation process. During the investigation period BABTAC may withhold the release of
results/certificates. If malpractice or maladministration is discovered or is reported directly to
BABTAC by a third party, BABTAC will conduct an investigation appropriate to the nature of the
allegation.

Dealing with Malpractice and Maladministration

It is the responsibility of the Lead Educator to investigate any allegation of malpractice and
maladministration. Any allegation of malpractice and maladministration against the Educator will
be investigated by the Lead Educator. Any alleged incident must be reported to the Educator at the
earliest opportunity. If malpractice or maladministration is discovered or suspected within Lecenté
™ the individual must be made fully aware, in writing, at the earliest opportunity of the nature of
the allegation and of the possible consequences should the malpractice or maladministration be
proven. The individual must be given the opportunity to respond, in writing, to the allegations
made and informed of the avenues for appealing should the judgement be made against them.

Penalties and Sanctions Applied

Where malpractice or maladministration is proven, Lecenté ™ will have to consider whether the
integrity of the accredited course might be in jeopardy and if the member of internal or external
staff or Learner in question would be involved in future courses.
Actions from BABTAC may include:
• Reserving the right to withdraw programme approval
• Refusing to issue or to withdraw certificates

Appeals

If the outcome of an investigation is unsatisfactory those involved have the right to appeal in the
first instance to the Lead Educator, then to the Company Director whose decision is final.
BABTAC require Centres to inform Head Office promptly should there be any publicity around
malpractice or maladministration to minimise any adverse effect for all concerned.

Equal Opportunities and Diversity Policy

Introduction

We strive to promote equal opportunities and as such are committed to being an organisation in
which everyone enjoys and respects equality of opportunity.

This policy is aimed at our customers, including learners, who are delivering/enrolled on or have
taken an approved course.

It sets out our intention to deliver a service that is fair, accessible and does not include any
unnecessary barriers to entry.

Responsibility
It is important that all staff involved in the delivery of courses and learners are fully aware of the
contents of the policy.

Review arrangements

Lecenté will review the policy annually and revise it as and when necessary in response to customer and learner feedback, changes in our practices, actions from external agencies or changes in legislation.

If you would like to feedback any views, please contact us via the details provided at the end of this
policy.

Areas covered by the policy
• Our staff
Lecenté™ commits to incorporating specific and appropriate duties in respect of
implementing the equal opportunities policy into job descriptions and work objectives of all
staff.

Lecenté™ will provide equality training and guidance as appropriate to our staff; including
as part of staff induction training as well as further on-going courses as identified via our
internal staff performance review arrangements.

Monitoring the success and relevance of our arrangements

Lecenté™ is committed to complying with all current and relevant legislation and, which at the time
of writing includes, but is not limited to, the Equality Act 2010. It is Lecenté™ understanding that
said providers are compliant with The Equality Act 2010 and all future provisions under the Act.

As part of the learner registration and certification processes for courses Lecenté™ may collect
information on diversity, requests for special considerations, access arrangements and feedback
from learners, centres and other stakeholders. All relevant issues identified that suggest that our
provision or services may have unnecessarily impacted on learners will be reported back to our Lead
Educator who will be responsible for ensuring that relevant staff introduce, as appropriate,
amendments to provision and/or services where necessary.

Contact us

If you’ve any queries about the contents of the policy, please contact Head Office on 0844 300 3314
or email at info@lecente.com